General Questions
What is online therapy, and how does it work?
Online therapy is a convenient and accessible way to receive mental health support through a secure video service. Sessions are conducted in real-time with a qualified therapist, allowing you to access care in a place and time that suits you.
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How do I know if therapy is right for me?
Therapy is beneficial for anyone seeking support, personal growth, or tools to manage challenges such as stress, anxiety, or difficult life transitions. If you’re unsure, we offer a free 10-minute consultation to help you decide.
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What kind of mental health concerns do you support?
We provide support for a wide range of issues, including General anxiety, health anxiety, social anxiety, depression, stress management, low self-esteem, OCD, PTSD and personal growth challenges.​
Services
What techniques do you use in therapy sessions?
Our therapists use evidence-based approaches tailored to your needs, such as Cognitive Behavioural Therapy (CBT), mindfulness techniques, and compassion-focused therapy. You can find out more about the techniques on our services page here.
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What is the difference between individual therapy and guided self-help?
Individual therapy involves one-on-one sessions with a therapist, focusing on your unique needs. Guided self-help provides structured materials and exercises you complete independently, with occasional therapist check-ins for guidance.
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Can I switch between therapy and guided self-help?
Yes, if you start with one approach, you can switch to another. For example, you can begin with therapy sessions like CBT and later choose to explore Guided Self-Help (GSH) for more self-directed work, or vice versa, depending on your evolving needs.
Booking and payment
How do I book a session?
Visit our contact tab here, to get in touch to book at a time that suits you best.
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What are your pricing options?
Pricing varies depending on the service. A detailed breakdown is available here, including fees for therapy sessions and and guided self-help programs.
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Do you offer payment plans or discounts?
Yes, we offer flexible payment plans and occasional discounts for NHS, emergency services, students, low-income individuals, or clients booking multiple sessions in advance. Please enquire for more details.
Logistics
What technology do I need for online sessions?
You’ll need a stable internet connection, a device with a camera and microphone (like a smartphone, tablet, or computer), and access to a quiet, private space.
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Can I reschedule or cancel a session?
Yes, you can reschedule or cancel a session up to 48 hours in advance. Contact us via email or use the client portal on our website to make changes.
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What happens if I miss a session?
Missed sessions without prior notice are subject to our cancellation policy. Please review our terms for details, or reach out to discuss any extenuating circumstances.